Description
Temporarily out of stock
Title: Difficult Conversations: How to Discuss What Matters Most
Author: STONE DOUGLAS/PATTON BRUCE/HEEN SHEILA
Illustrator: FISHER ROGER (FOREWORD)
Format: PAPERBACK
Publication date: 03/01/2012
Imprint: PENGUIN BOOKS
Price: $25.00
Publishing status: Active
Updated 10th Anniversary Edition
Don’t panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go.
Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen.
Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.
With a foreword by Roger Fisher, author of Getting to Yes
ISBN: 9780670921348
Pages: 272